kaiko Privacy Policy
This page describes what we collect when you use kaiko and how we keep that data protected. We take your privacy seriously and handle your personal information according to applicable data-protection laws. When you open an account on kaiko, deposit funds via DANA, e-wallet, mobile banking, or local payment, or play our slot games and live tables, we collect certain information to operate our service, verify your identity, and process your payments.
We've written this policy in straightforward English so you understand exactly what data we gather, who has access to it, how long we keep it, and what rights you have. We do not sell your data to marketers or use it for purposes unrelated to our platform. Our commitment to kaiko users is transparency and respect for your personal information.
If you have questions about how kaiko handles your data or want to exercise your privacy rights, our support team can help — reach out during business hours via live chat or email.
What Data We Collect on kaiko
Account Registration Information
When you create a kaiko account, we ask for your name, email address, date of birth, and identification document details (such as ID card number or passport details). We use this information to verify your identity, comply with anti-money-laundering regulations, and keep your account secure. We do not share this data with anyone except payment processors and fraud-prevention partners who help us operate kaiko securely.
Payment and Transaction Data
We collect information about every deposit and withdrawal you make on kaiko — the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the transaction status. We keep this information to process your payments, prevent fraud, and comply with financial regulations. Your payment card or bank account details are processed through secure external gateways — we do not store your full card numbers or bank account numbers on our servers.
Gameplay and Account Activity
We record when you log into kaiko, what games you play (slots like Aviator, Sweet Bonanza, or live tables like blackjack and roulette), how much you wager, and what you win or lose. This information helps us detect technical issues, investigate disputes, and understand how our platform is used. We use this data internally only — we do not share your gameplay details with other users or third parties.
Device and Browser Information
When you use kaiko, we may collect technical information about your device, browser type, internet service provider, and approximate location (based on IP address). We use this information to maintain kaiko's performance, troubleshoot technical issues, and detect fraudulent access. This data is stored on our servers for a limited period and is used only for security and operational purposes.
Communication Data
If you contact kaiko's support team via live chat, email, or phone, we keep records of your communication. These records help us resolve your issues, improve our service, and train our staff. We may use your communication with us to investigate complaints or disputes on your kaiko account.
How We Use, Share, and Protect Your Data
Data Usage on kaiko
We use the data we collect on kaiko for these purposes:
- Operating our platform — delivering games, processing payments, and managing your account.
- Verification and compliance — confirming your identity, preventing fraud, and complying with anti-money-laundering laws.
- Customer support — responding to your questions and resolving disputes.
- Security — detecting unauthorised access, protecting your account, and investigating suspicious activity.
- Legal obligations — responding to court orders, regulatory inquiries, and law enforcement requests.
We do not use your data for marketing, profiling, or automated decision-making without your explicit consent. We do not sell your personal information to third parties.
Third-Party Processors
We work with third-party service providers to run kaiko securely. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, and bank transfers), fraud-detection services, identity-verification partners, and cloud hosting providers. We require all third parties to protect your data using strong encryption and security measures. We do not give third parties permission to use your data for their own purposes.
Our servers may be located outside your jurisdiction. By using kaiko, you consent to your data being processed and stored in regions where we operate our infrastructure. We maintain the same level of data protection regardless of server location.
Your privacy is not a feature we add on — it's core to how kaiko operates. We encrypt your data in transit, limit access to essential staff only, and delete data when we no longer need it.
Data Security and Encryption
We protect your data using industry-standard encryption. Information you send to kaiko is encrypted in transit using TLS (Transport Layer Security). Sensitive data stored on our servers is encrypted at rest. We limit access to your personal information to kaiko staff who need it to perform their roles — customer support, fraud prevention, and account management.
While we employ strong security measures, no system is completely risk-free. If we detect a data breach affecting your kaiko account, we will notify you promptly and explain what happened and what steps you should take.
How Long We Keep Your Data
We keep your personal data as long as your kaiko account is active. After you close your account, we retain certain information for legal and regulatory reasons — typically five to seven years for transaction records and identity verification documents. We delete data that is no longer needed for operational or legal purposes. Payment information may be retained longer to comply with financial regulations applicable in Jakarta, Surabaya, Bandung, Medan, and Semarang.
Your Privacy Rights on kaiko
You have the right to request access to the personal data we hold about you on kaiko. You may also request that we correct inaccurate information, delete data that is no longer necessary, or restrict how we use your information. To exercise these rights, contact our support team with your request. We will respond within a reasonable timeframe and explain any limitations on what we can do.
You have the right to withdraw consent if we are processing your data based on your agreement. You may also object to certain uses of your data, such as profiling or automated decision-making (though kaiko does not currently use these practices). To withdraw consent or lodge a complaint, contact us via live chat during business hours.
Cookies and Tracking Technologies
kaiko uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how our platform is used. Essential cookies are necessary for kaiko to function — without them, you would need to log in each time you visit. Analytics cookies help us understand which games are popular and where users encounter problems, so we can improve kaiko's experience.
You can control cookies through your browser settings. If you disable essential cookies, some kaiko features may not work properly. Analytics cookies are optional — you can disable them without affecting core functionality. We do not use third-party tracking pixels or ad networks on kaiko.
Contact Us About Privacy
If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, reach out to our support team. We maintain a data protection contact who can address privacy concerns and help you resolve issues. You can contact us via live chat during business hours, or send an email to our general support address — you'll find this on the About us page or within your kaiko account.
This privacy policy was last updated on 30 May 2026. We review and update it regularly to ensure it reflects our current practices and complies with data-protection law.